Eyelash Extensions Policies & Procedures

Updated: Mar 7, 2020

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A credit card must be on file to hold all appointments, however,  you may pay as you please upon arrival. We strongly suggest pre-booking any fills after your service to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.


New Client Policy:

We ask that new clients arrive 15 minutes prior to their service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind our lash specialists may have other appointments after yours. We will always do our best to accommodate you.


Booking Policy:

A credit card must be on file to hold all appointments, however,  you may pay as you please upon arrival. We strongly suggest pre-booking any fills after your service before leaving the spa to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.


Late Policy:

If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.


Cancellation Policy: